Some parking lots are freely accessible, with no special restrictions, such as a garage door to open or a designated parking space.

Open access

Indoor parking with garage door: You can arrive up to 10 minutes before the time of your reservation. Please note that the availability of your parking space is not guaranteed during this advance period. QR code indoor parking lots: It is not ...

Is it possible to arrive at the parking lot a few minutes early?

Multiple parking access depends on the parking spaces we offer. To find out whether you can enter and leave the parking area more than once, please consult the specific information on each parking form. There you'll find all the information you need ...

Can I enter and exit the parking lot more than once?

You have up to 10 minutes after your reservation to exit the parking lot. After this time, you will be charged $15 for the delay. It is therefore important to respect your reservation end time to avoid additional charges.

What happens if I'm late?

To obtain information about your parking space, please follow the instructions available in your reservation located under the "My reservations" tab. Available space numbers will be displayed.

Where can I park in the parking lot?

For parking lots equipped with an interactive terminal, a QR code will be provided. This QR code serves as a coupon for entering and exiting the parking lot. Simply scan it at the pay station to gain access to the parking area.

QR code

This situation may occur for one of the following two reasons: 1. Place your phone slightly at an angle under the reader. 2. Increase your brightness. If the issue persists, contact us.

QR code does not scan

This situation may occur exceptionally: Ensure you are in front of the correct door. Refer to the access instructions in your reservation. Your reservation has not yet started: the access button will be activated 10 minutes before the start of your ...

The garage door or barrier does not open.

For parking lots with Sesame technology, use the access button on your reservation screen, available 10 minutes before the start of your reservation. Make sure you have a cellular connection. The button will disappear at the end of your reservation.

Garage door

Parking with QR code access: you must have access to your QR code, either by photo or via the clicknpark application on your cell phone. Button parking to open garage door: you must have your cell phone in hand to open the garage door. If someone you ...

Do I need my cell phone to access indoor parking?

When you reserve a parking space for more than 24 hours, you have the right to park your vehicle for the entire period, including overnight parking.

Is parking accessible 24h/24?

The parking location is available from your reservation. It's important to look at the images, as they contain instructions on how to get to your parking area, as well as directions and the GPS link. If you still can't find your parking spot, please ...

I can't find the parking

If you no longer see the access button in the application, this may mean that your reservation has been completed. If you have not left the car park within this time, please contact customer service. Please note that you have up to 10 minutes after ...

I can't see my access button

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